How often do you restock?
Most of our products run on a pre-ordering system. That means that we print everything together once we hit a key date. You can look at individual products to see when the next orders will be going to print.
I wanted an item but you don’t stock it anymore, will it be coming back?
We create a lot of special edition merchandise to run alongside our projects – so when it’s gone, it’s gone.
When will my return be processed?
We’re a small team and will get around to it as quickly as we can. With that in mind, we ask that you wait 10 working days before chasing a return.
Which packaging do you use?
Each order is shipped in a biodegradable plastic bag or a cardboard box. These degrade 12-24 months after you throw them away. The cardboard boxes can be recycled.
Will I get my shipping refunded if I make a return?
We will refund the price of standard shipping if you return an order.
Are returns free from outside of the UK?
No, unfortunately, we’re not able to cover the cost of returns outside of the UK.
Who are Art with Heart?
We’re an arts organisation based in Salford, Greater Manchester. You can find out more about us here.
What does my money go towards?
We know you might want to buy our merch because it’s pretty stylish, but what makes each purchase you make even better is that it goes right back into running Art with Heart. This means that your purchase is helping us to run more projects, reach more communities and employ more freelancers.